Job Title: Field Service Technician
Coverage area: Los Angeles Country
Department: Service (Operations)
Reports to: Service Manager
FLSA Status: Non - Exempt
SUMMARY: The Field Service Technician provides customer service in person and/or by telephone to customers in and around the greater Los Angeles, CA area. Technician will also help fulfill the needs of the maintenance schedule when needed by performing field repairs on parking access and building access systems, software and/or hardware. Works with upper-level support to setup/configure firewall, router and other network switches. Effectively understands and troubleshoots basic setup of credit card configuration within the SKIDATA network.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to…
QUALIFICATIONS
This is an experienced level position within the Service Department. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) or equivalent and five (5) years of training/experience in related field required, or equivalent combination of education and experience. Good skills in the use of hand tools, required Experience using ERP software, a plus.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License, in state of residence.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to drive motor vehicle; sit; stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop; kneel; crouch; or crawl; and talk; or hear. The employee must frequently lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception; standing for long periods of time; climbing ladders, stairs, ramps; handling and assembling small parts, use of a variety of tools and equipment such as power construction equipment, measuring devices, power tools, and testing equipment including oscilloscopes, ammeters, and computers/digital equipment,
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and/or automobiles. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock. The noise level in the work environment is usually moderate to occasionally loud.
TRAVEL
There may be occasional travel outside of the employee’s regular region; this travel may be by airplane or vehicle and will be planned with as much advanced notice as possible.
SCHEDULE
Monday through Friday – Available 8am – 5pm. Saturday and Sundays – Possible with advance notification. The general hours of the position are Monday through Friday (8 a.m. to 5 p.m.); however, the expectations is that you be flexible to work as the needs of the business require. This may require occasional overtime; working on Saturday/weekends; and/or before or after the hours of 8 a.m. to 5 p.m. Technicians are required to be on an on call rotation for 1 week a month.
Supervisor will give as much advance notice as possible and try to evenly distribute hours based on business needs among the employees with skills, knowledge and ability for the work that needs to be accomplished.
Hourly pay range from $29 to $32. (Final compensation is determined by factors including location, candidate experience, education and skillset, as well as local market variances.)
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