Job Description

Operations Coordinator

Advanced Warehouse is a fast growing, full-service Third-Party Logistics (3PL), helping SMBs and global brands with E-Commerce fulfillment, Amazon FBA, big-box retailer distribution, and wholesale fulfillment with the backing of modern technology and our unique, boutique-like service level.

To help excel our organization’s growth, we’re seeking an individual who’s passionate and eager to learn the ropes of how retailers and wholesalers rely on 3PLs to manage and fulfill online orders as an Operations Coordinator by acting as the key liaison for client accounts.

Key Responsibilities

Operations & Logistics

• Process B2C orders including pick & pack, label creation, and tracking updates.
• Support inbound and outbound logistics coordination with the warehouse team.
• Ensure data accuracy in WMS/ERP systems and report any discrepancies.
• Understand 3PL operations basics (receiving, storage, returns, parcel and pallet handling).
• Assist in resolving basic logistics or carrier-related issues.

Customer Service & Communication

• Serve as a point of contact for client logistics inquiries via phone and email.
• Communicate order status updates and service notifications to clients.
• Coordinate internally with warehouse and admin teams to resolve client issues.

Order Management & Inventory

• Enter, track, and update orders in ERP/WMS systems.
• Monitor inventory levels and assist with periodic audits.
• Notify supervisors of inventory shortages or discrepancies.

Documentation & Compliance

• Assist in preparing shipping documents (BOLs, packing lists, customs forms).
• Follow established SOPs and ensure compliance with customer requirements.

Billing Support

• Help generate service invoices based on agreed rates.
• Assist with tracking billing communications and support payment follow-ups.

Continuous Improvement Support

• Participate in identifying small process improvements for better efficiency.
• Assist in data collection for reporting operational KPIs.

Requirements

Education:

• High school diploma or equivalent required.
• Associate or Bachelor's degree preferred (especially in Business, Logistics, or related fields).

Experience:

• No prior experience required; willingness to learn and adapt is key.
• Previous experience in logistics, customer service, or order processing is a plus.

Skills:

• Strong verbal and written communication skills.
• Excellent customer service and teamwork mindset.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with strong problem-solving skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Languages:

• English required.
• Korean fluency preferred but not mandatory .

Company Benefits

· Health, Dental, Vision Insurance – 100% coverage for you and family

· 401(K) with Company Match

· Free Daily Lunch Catering

· Annual performance-based incentives

· Certification Recognition Program

· Fitness Center Membership Subsidy Program

Work Conditions

· Salary: Starting at $52,000 - $62,000 (based on experience)

· Full time On-Site Employment

· Location: Secaucus, NJ

· Hours: M-F, 8AM to 5PM

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