Role and Responsibilities
The Treatment Coordinator will greet patients, answer telephones, schedule appointments, and provide cost estimate and collect patient financial responsibility. The Treatment Coordinator will also manage the doctor's schedule and any communications with patients and referring offices. The Lead Treatment Coordinator is also responsible for overseeing and training the treatment coordinator team and ensuring standards of excellence are maintained.
· Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic
communication
· Successfully work individually and/or in a team environment
· Attention to detail is a must when updating and maintaining patient insurance information
· Maintains doctor schedule to ensure efficient use of the doctor's time
· Partner with clinical team to ensure excellent patient experience
· Adhere to deadlines and prioritize work against the patient schedule
· Collect payments from patients in an effective and professional manner
· Ability to understand doctor treatment recommendations and develop treatment plan from the diagnosis
· Ability to effectively communicate treatment options and associated costs to the patient
· Understanding of dental terminology is necessary
· Maintain confidentiality of all information in accordance with HIPAA
· Provides guidance, training and oversight to Treatment Coordinator team
· Assist Front Office Manager as necessary
· Performs other related duties as assigned
Qualifications and Education Requirements
· Minimum of one year of customer service experience required
· Medical or dental experience preferred
· High school diploma or equivalent required
Preferred Skills
· Friendly, inviting and professional personality and presence
· Basic office skills such as typing and filing
· Good organizational skills
· Attention to detail
· Strong leadership and problem-solving skills required
· Effective communication skills Ability to work cross functionally with other team members
PI09f7a99444c8-30492-38017640
...students to external services are also part of your responsibilities. You will prepare and update individual Graduation Plans and high school transcripts, participate in campus committees, and inform students and parents about graduation ceremonies. Computing GPAs and...
...hotel, resort, or cruise ship. (shipboard experience preferred)~ Knowledge of beverage brands and quality of liquors, wine, and beers ~ Ability to manage international staff and provide customer service ~ Working knowledge of computers and software packages...
...ProEst ~ Excellent communication and organizational skills Whats on Offer: Competitive salary + full benefits Direct placement with a well-established GC Long-term pipeline of commercial work Supportive team and opportunity for career growth...
...Position Summary Our client is seeking a Senior Environmental Planner and Project Manager to join our growing team. This is a leadership... ...policies, and best practices in California and at the federal level. Qualifications Bachelor's or Master's degree in Environmental...
...NetSuite, Epicor, Acumatica, and major online shopping carts, including Magneto WooCommerce, and Volusion. Were looking for a UX/UI Designer to join our software development team. As a UX/UI designer, you must have a strong understanding of visual design, interaction...