Job Description

Ecommerce Specialist Job Overview

HiEnd Accents is looking for a detail-driven and proactive Ecommerce Specialist to help grow our online business. In this role, you’ll work closely with our Senior Ecommerce Manager to ensure our digital storefronts are optimized, our listings are accurate and up to date, and our customers have a seamless shopping experience across platforms like Amazon, Wayfair, and Dillard’s.

You’ll play a key role in driving revenue, supporting product launches, and managing the nuts and bolts of a thriving ecommerce operation.

Job Mission: To drive Ecommerce sales growth through proactive Ecommerce account management, including timely and accurate listing management and optimization, digital storefront optimization, and marketing campaign ideation and execution, with the ultimate goal of creating a thriving and sustainable online business that meets the evolving needs of our diverse customer base.

Ecommerce Specialist Job Responsibilities

• Daily Order Management: Review and manage incoming orders to ensure smooth, on-time fulfillment. Flag and resolve any issues quickly.
• Returns Monitoring: Track product returns daily and identify any trends or problem areas. Recommend improvements to reduce return rates.
• Dillard’s Account Management: Set up and maintain our Dillard’s ecommerce listings. Occasionally visit their Fort Worth office as needed.
• Shipment Coordination: Help create and prepare shipments for Amazon FBA, Wayfair CastleGate, and others. Work with our warehouse to ensure everything ships accurately and on time.
• Buy Box Optimization (Amazon): Monitor our Amazon listings daily to help us win and maintain the Buy Box.
• Compliance Paperwork: Prepare and submit documentation for Amazon (Vendor & Seller Central) to stay in compliance.
• SKU & Promotion Management: Keep SKU and promo lists updated to support marketing and sales.
• Flat File Management: Assist with flat file uploads and updates across various platforms—accuracy is key.
• Team Support: Support the Senior Ecommerce Manager on key tasks and projects as we scale our operations.

Ecommerce Specialist Job Requirements

• Bachelor’s degree (or 4+ years of relevant experience in place of a degree)
• 2+ years of ecommerce experience, ideally managing 1,000+ SKUs
• Strong Excel skills (including working with flat files and large data sets)
• Excellent attention to detail—you notice the small things that others miss
• Self-motivated and able to work independently
• Fast learner who’s not afraid of new tools or systems
• Able to occasionally work off-hours (e.g., during trade shows)
• Reliable, trustworthy, and solutions-oriented
• Commitment to the company's mission and values, which can be found here:
  

About HiEnd Accents

HiEnd Accents designs and creates everyday luxury bedding and linens, sheeting, decorative pillows and other home textiles. Founded in 2005 and proudly family-owned for two generations, we're headquartered in Dallas, Texas. Our mission is to elevate our customers' lives via beautifully designed home textiles that deliver quality and value.

As a second-generation family-owned business, we take pride in providing personal service, building lasting relationships, and delivering exceptional value. Through our four distinct brands, we offer unique designs across a variety of styles and price points, making us the preferred bedding supplier for thousands of top department stores, furniture retailers, interior designers, and boutique hotels nationwide. Recognized on the 2024 INC 5000 list as one of America's fastest-growing businesses and named Best Top-of-Bed Supplier in 2024 by Furniture Today and Home Accents Today, we're continuously innovating and expanding our reach in the home textiles market.

Discover more about us and our brands at

Why HiEnd Accents?

At HiEnd Accents, we're a close-knit team driven by entrepreneurial spirit, growth mindset, and a shared commitment to excellence. Our collaborative approach has propelled us to new heights – we're proud to be recognized on the 2024 INC 5000 list as one of the fastest-growing small companies in the US. This achievement is a testament to our team's dedication and the exciting opportunities ahead. If you thrive in a vibrant, high-paced culture where your contributions truly matter, we want to hear from you!

As part of our team, you can expect:

• Competitive Compensation - We recognize your hard work and commitment with a competitive compensation package that includes comprehensive benefits, such as vacation time, medical, dental, vision, and retirement plans.
• Continuous Professional Development - Our team's professional growth is paramount to us. As we continue our growth, there are abundant opportunities to assume new roles and responsibilities. We're committed to investing in our people, providing continuous learning and development opportunities for a thriving and fulfilling career.
• We’re One Team - Join a driven team committed to shared growth and success, as we embark on an exciting new chapter.
• Extra Perks - Enjoy complimentary bedding, a substantial employee discount and more.

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